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How many cellular phones are compatible with the Unity Telephone?

Do I need to have an active wireline service to use the Unity Telephone?

Can I dock two cellular phones at the same time to one Unity Telephone?

What happens if I am using my telephone during a cellular call and there is an incoming landline call?

What about Caller ID and Caller ID for Call Waiting?

Can I use the Voice Dialing feature of my cell phone?

Can I use the One-Touch dialing keys of my cell phone?

What happens if I purchase a new cellular phone?

What about Voice Mail messages?

Can I use an Answering Machine instead of Voice Mail?

What is Bluetooth Technology?

Are there any other monthly charges with the Unity Telephone?

How do I answer Call Waiting?

Do I have to use the Bluetooth Module to work with my Bluetooth phone?

Can I connect an antenna to my cell phone while it is connected to the Unity Telephone?

Why is the Phone Labs Unity Telephone better than the rest of the other products out there?

Does the Unity Telephone work with modems, fax machines, security systems, credit card readers, TiVo, DirecTV, or other satellite TV systems?

What is your Warranty & Returns Policy?

Do the Phone Labs Docking Station products work everywhere in the world?

Can I use the Bluetooth module with a Nextel phone and use the walkie talkie feature?
 
 
Q. How many cellular phones are compatible with the Unity Telephone?
A. We support over 2500 cell phone models, currently including most all current Motorola, Sony Ericsson, Nokia, and almost every Bluetooth cell phone model. Please visit the Cell Phone Compatibility List for specific models.

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Q. Do I need to have an active wireline service to use the Unity Telephone?
A. No, you do not need to have an active wireline service to use the Unity Telephone, but it has the ability to connect to a Land Line. If no Land Line is present, the Land Line connector can be used with an ATA based VOIP service like Vonage or with a Dock-N-Talk and a second cell phone to enable two cell phones to be used with the Unity.

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Q. Can I dock two cell phones at the same time to one Unity Telephone?
A. No, the Unity Telephone is designed to connect to only one cell phone at a time. However, the Bluetooth Module will pair with up to 8 cell phones and it will connect to the first cell phone that comes into range.

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Q. What happens if I am using my Unity telephone during a cellular call and there is an incoming landline call?
A. When you use the Unity Telephone, treat all your calls like they are wireline calls. Simply put the call on hold and answer the other incoming call. You then have the option to conference the two calls together or switch back and forth between the two calls.

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Q. What about Caller ID and Caller ID for Call Waiting?
A. The Unity Telephone is Caller ID and/or Caller ID-Call Waiting capable, so the Caller ID name and number will be displayed provided your cell phone supports the transfer of Caller ID information to the Unity. If it doesn't, the Caller ID will still show up on the cell phone's display.

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Q. Can I use the Voice Dialing feature of my cell phone?
A. Yes you can if your cell phone is able to support this feature. By pressing the '#' key on the dial pad of your Unity and saying the name, any voice dial tags that are programmed into your cell phone will be connected.

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Q. Can I use the One-Touch dialing keys of my cell phone?
A. Yes you can if your cell phone is able to support this feature. By pressing the one touch dialing key on your Unity, you will be connected to the corresponding speed dials of your cell phone and the call will be placed.

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Q. What happens if I purchase a new cellular phone?
A. Your Unity Telephone is fully upgradeable to support new cell phones. If you decide to purchase a new phone, you should call Phone Labs first to make sure that your new phone will be compatible with the Unity Telephone. You may need to purchase a different cable connector or a Bluetooth Module for your new cell phone.

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Q. What about Voice Mail messages?
A. You can immediately be connected to your voice mail service by pressing the "1" key on your Unity Telephone. If this feature is not supported on your cell phone, you may enter your voicemail access number (usually your own cell phone number) under the Messages Menu option.

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Q. Can I use an Answering Machine instead of Voice Mail?
A. Yes. Simply connect the answering machine as normal. If you have Voice Mail service on your cell phone, make sure that the answering machine is set to pick up the call before your Voice Mail does.

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Q. What is Bluetooth technology?
A. Bluetooth is a low-power, short-range, RF technology that allows the connection of intelligent communications devices or appliances in a household or office in a short-range wireless network. Examples of Bluetooth applications are transferring data between cell phones, radios, pagers, personal digital assistants (PDA's), notebook computers, video and still cameras, audio players, and local area networks.

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Q. Are there any other monthly charges with Unity Telephone?
A. No, the purchase of the Unity Telephone is a one-time cost and there are no other charges associated with its use other than your normal monthly land line and cellular service charges.

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Q. How do I answer Call Waiting?
A. When you hear the Call Waiting beep, press the Call Waiting button on your Unity Telephone to connect to the second caller just as you would with a wireline call. Pressing the Call Waiting button on your Unity will toggle between the two callers if the feature is supported by your cell phone.

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Q. Do I have to use the Bluetooth Module to work with my Bluetooth phone?
A. If your cell phone is Bluetooth enabled, you may connect to the Unity Telephone using either a Phone Labs Bluetooth Module, or, if it is also cable compatible, you may choose to use a Phone Labs cable or switch between the two connections.

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Q. Can I connect an antenna to my cell phone while it is connected to the Unity Telephone?
A. Yes, you may connect an external antenna at any time to your cell phone (if it supports an antenna connection) while it is connected to the Unity Telephone.

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Q. Why is the Phone Labs Unity Telephone better than the rest of the other products out there?
A. The Unity Telephone is the world's first and only universal cell phone docking station telephone and charger that also connects to a land line. It can connect currently to over 2500 different cell phone models and employs an Active Echo Cancellation technology to help reduce the "cell phone" sound and can be used with or without wireline service to provide a true convergence device with wireless service.

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Q. Does the Unity Telephone work with modems, fax machines, security systems, credit card readers, TiVo, DirecTV, or other satellite TV systems?
A. Digital voice networks do not support modem or fax tones due to digital compression.  However, the digital voice networks do allow the passing of DTMF tones to transmit information to such as devices as IVR systems that require touch tones. Credit card readers, fax, TiVo ,DirecTV, or other satellite TV systems are not supported by digital voice cellular service.

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Q. What is your Warranty & Returns Policy?
A. Our Returns policy is a 30-day refund policy for a full refund of the purchase price for the products returned. Phone Labs products also carry a 1-year limited warranty.

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Q. Do the Phone Labs Docking Station products work everywhere in the world?
A. Yes, the Phone Labs Docking Station products can be used in any country in the world and we supply the appropriate power supply when we ship the product.

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Q. Can I use the Bluetooth Module with a cell phone that has the PTT the walkie talkie feature?
A. Yes you can make normal voice calls but you cannot make or receive PTT calls using the Bluetooth interface at this time. Currently that feature is only available through our cable interface.

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Phone Labs Technology Company Inc.
Sales Office - 800-725-5195
Fax - 646-472-5160
E-mail - info@phonelabs.com
   
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