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I
just received my Dock-N-Talk™. How do I set it up? |
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What
happens if I am using my home telephone during a cellular call
and there is an incoming landline call? |
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I
own a Dock-N-Talk™ and am planning on changing my cell phone.
Will my new phone work with the Dock-N-Talk™? |
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How do the Nextel Push-To-Talk™ features work with the Dock-N-Talk™? |
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When
I plug my Dock-N-Talk™ into my telephone outlet, I keep getting
a red-light. What is going on? |
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Why
am I having trouble maintaining my Bluetooth connection? |
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What
is making my Bluetooth connection "noisy"? |
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What
is the Passkey/Password to Bond my cell phone with the
Bluetooth Module? |
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Do I
search for new devices or should I have other devices find my
cell phone? |
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Should
I set the profile as a "Headset", "Car-kit", or "Hands free" device? |
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I
just recently upgraded my cell phone to a Bluetooth cell phone
and purchased a Bluetooth Module for use with my Dock-N-Talk™.
Do I need to have a firmware update? |
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I
just recently upgraded my cell phone to a new cable supported
cell phone and purchased a cable for that cell phone to use with
my Dock-N-Talk™. Do I need to have a firmware update? |
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I
just recently purchased a Bluetooth Module for my new
Bluetooth cell phone. Why does the blue LED go solid, yet the
green LED keeps flashing? |
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How
does the Intercom feature on the Dock-N-Talk™ work? |
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How do I clear a "Stutter Dial-Tone"? |
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I just recently purchased a Bluetooth Module for my new Bluetooth cell phone. Why does the green LED flash quickly but the blue LED does not and it does not find my cell phone? |
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Q. |
I just received
my Dock-N-Talk™. How do I set it up? |
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| A. |
With your Dock-N-Talk™, we
included a Quick Setup Guide to help you determine how to
setting up the Dock-N-Talk™ will best suit your situation. The
guide also has instructions for each of the basic setups that
are included. There are many ways to setup the Dock-N-Talk™ and
if none of the solutions provided to you are of any help,
please call our Technical Team at (212) 481 - 6166. We will be
happy to assist you. |
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Q. |
What happens if
I am using my home telephone during a cellular call and there
is an incoming landline call? |
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| A. |
When you use the Dock-N-Talk™,
you can treat all your calls like they are a wire line call. If
you are using a two-line phone, simply put the call on hold
and answer the other incoming call. If you are using the
alternative set-up with single-line phones, you would have to
set the current phone down, and go to another phone which is
set to work off the Dock-N-Talk™. |
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Q. |
I own a
Dock-N-Talk™ and am planning on changing my cell phone. Will my
new phone work with the Dock-N-Talk™? |
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| A. |
As long as your new cell phone
is listed on our Cell Phone Compatibility List, it will work
with the Dock-N-Talk™. However, even if it is listed, you may
still need to either purchase a new connector cable or
Bluetooth module, and/or you may need to have a firmware
upgrade done on your Dock-N-Talk™. |
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Q. |
How do the Nextel Push-To-Talk™ features work with the Dock-N-Talk™? |
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| A. |
Activating Push-To-Talk™ - Phone Labs' Flash-To-Talk™ feature allows the Nextel Push-To-Talk™ service to be used from any regular corded or cordless telephone through the Dock-N-Talk™. On an iDEN cell phone, the Push-To-Talk™ (PTT) feature is activated by use of a special button. When using the Dock-N-Talk™, the Flash button on your regular corded or cordless telephone activates the PTT functionality. The main difference is that, unlike the PTT button, you do not hold down the Flash button while you are speaking. You need to press Flash again when you begin speaking, and again when you finish.
Placing a call - When using your regular corded or cordless telephone, go off-hook by either picking up the receiver or by activating the speakerphone. Once you hear the dial-tone, dial the iDEN number of the individual or group you are calling and then press the Flash button or use your
hook switch to effect a flash. Once you hear a response, you'll need to press Flash to begin speaking, and again when you finish speaking. Throughout the conversation, each time you begin speaking, press Flash. Each time you finish speaking, press Flash again.
Receiving a call - When your regular corded or cordless telephone rings with a PTT call, you will hear your telephone ring with a distinctive ringing pattern. Pick up the handset. If the other party is not speaking, you may immediately begin speaking. If the PTT caller is speaking, when they finish speaking, press Flash, answer and press Flash again when you are finished speaking. Throughout the conversation, each time you being speaking, press Flash. Each time you finish speaking, press Flash again. |
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Q. |
When I plug my
Dock-N-Talk™ into my telephone outlet, I keep getting a
red-light. What is going on? |
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| A. |
The LED on the Dock-N-Talk™ is for
more than just lighting up. It is a Status indicator that we
use to tell us when certain conditions occur. The red-light
that occurs when you plug your Dock-N-Talk™ into the telephone
outlet is caused by connecting the Dock-N-Talk™ to an active
wire line. Even if your telephone company has shut off your
telephone service, they are still providing power to the
telephone line itself. You can either switch to the second
line in your home (if its available and not connected to the
phone company), or you can physically disconnect your line
wiring from the phone company. You can do this or you can hire
a professional to do it for you. Afterwards, you should no
longer get a red-light on the Dock-N-Talk™. |
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Q. |
Why am I having
trouble maintaining my Bluetooth connection? |
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| A. |
The most common cause for issues
with maintaining a Bluetooth connection is something in the
nearby area operating on the 2.4Ghz frequency, usually a
2.4Ghz cordless phone or a Wireless Internet (Wi-Fi)
connection. The Phone Labs Bluetooth Module also operates at a
2.4Ghz frequency, but is a very low powered device. The other
devices operating at that same frequency tend to overpower the
Bluetooth signal and cause interference in the connection.
Usual symptoms would be connection dropping at regular
intervals, although this is not always the case. |
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Q. |
What is making my
Bluetooth connection "noisy"? |
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| A. |
The most common cause for issues
with a noisy or crackly Bluetooth connection is something in the
nearby area operating on the 2.4Ghz frequency, usually a 2.4Ghz
cordless phone or a wireless router (Wi-Fi or 802.11b/g)
connection. Bluetooth also operates at a 2.4Ghz frequency and is
a very low powered device. Other devices operating at that same
frequency tend to overpower the Bluetooth signal and cause
interference in the connection. Some 5.8Ghz cordless phones are
hybrids that also operate at 2.4Ghz and will cause problems. Try
to keep other 2.4Ghz devices as far away as possible from your
Bluetooth cell phone and the Dock-N-Talk™. Cordless phones that
operate in other frequencies such as 900Mhz, pure 5.8Ghz or DECT
phones will not cause a problem. |
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Q. |
What
is the Passkey/Password to Bond my cell phone with the
Bluetooth Module? |
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| A. |
The Passkey or Password to Bond your cell phone with the
Bluetooth Module is "3774". |
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Q. |
Do I
search for new devices or should I have other devices find my
cell phone? |
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| A. |
When you are pairing your Dock-N-Talk™ with Bluetooth to
Bluetooth enabled cell phone, the Dock-N-Talk™ is the
"Find Me" device, and your cell phone is the
"search" device. You would select "Search for
New Device" or however your cell phone states the option. |
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Q. |
Should
I set the profile as a "Headset", "Car-kit", or "Hands free" device? |
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| A. |
You should select either "Hands
free"
or "Car-Kit", as the Dock-N-Talk™ will not work properly on
"Headset" settings. |
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Q. |
I
just recently upgraded my cell phone to a Bluetooth cell phone
and purchased a Bluetooth Module for use with my Dock-N-Talk™.
Why wont my Dock-N-Talk™ work properly with my new phone? |
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| A. |
Many times new cell phones will
require a firmware update to the Dock-N-Talk™ to support all the
features of your new phone. Please contact Phone Labs Technical
Support at (212) 481 - 6166 for a firmware update. |
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Q. |
I
just recently upgraded my cell phone and purchased a Phone
Labs cable for that cell phone to use with
my Dock-N-Talk™.
Why won't the Dock-N-Talk™ connect to my new cell phone? |
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| A. |
If you are running a relatively
older unit, and upgrade to a newer cell phone supported by cable,
then the new phone may not function properly without a
firmware
update, or may not function at all. Please contact Phone Labs
Technical Support at (212) 481 - 6166 for a firmware update. |
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Q. |
I
just recently purchased a Bluetooth Module for my new
Bluetooth cell phone. Why does the blue LED go solid, yet the
green LED keeps flashing? |
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| A. |
This issue is usually due to
needing to have updated firmware for your Dock-N-Talk™. The
Bluetooth portion of the pairing is working fine (which is why
the Blue LED went solid), however, the Dock-N-Talk™ programming
does not recognize the connection type. Please call the Phone
Labs Technical Support Team at (212) 481 - 6166 and they will
assist you in having your firmware updated. |
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Q. |
How
does the Intercom feature on the Dock-N-Talk™ work? |
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| A. |
The Dock-N-Talk™ has a unique
feature of also being able to be used as an in-home intercom
system. To use this, simply hold down the "Ringer"
button on the Dock-N-Talk™ for a little over a second and the
telephones in the home will start ringing. You will notice
that the ring is distinctly longer than a normal phone
ringing. Also, on newer versions of the Dock-N-Talk™, the
Caller ID screen on the telephone (if available) will say
"INTERCOM". After the phone rings, simply pick up
the phone line after it connects to the other home phones
being picked up, and begin talking like a normal phone call. |
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Q. |
How do I clear a "Stutter Dial-Tone"? |
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| A. |
Press and hold the "1" key for
about 1 second on your regular telephone to pick up your cell
phone. It will also turn off the stuttered dial tone and message
lights. If your home phone does not make a long continuous touch
tone, you can also dial "1" followed by a "#". |
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Q. |
I
just recently purchased a Bluetooth Module for my new Bluetooth
cell phone. Why does the green LED flash quickly but the blue
LED does not and it does not find my cell phone? |
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| A. |
This issue is caused by the
firmware for the Dock-N-Talk™ needing to be upgraded to support
the new Bluetooth Module. The Dock-N-Talk™ is beginning the
pairing process but it cannot communicate properly to the new
Bluetooth Module. Please email or call the Phone Labs Technical
Support team at (212) 481 - 6166 and the will assist you in
having your firmware updated. |
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